We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 30 days of receipt for a refund or exchange. The product must be unused and in its original packaging. Please include a receipt or proof of purchase. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the shipping carrier’s website.

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location and the shipping method selected. Please note that customs duties and taxes may apply and are the responsibility of the customer.

We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.

If you need to change or cancel your order, please contact us as soon as possible at jaivafragrance@gmail.com or (352) 272-0014. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we are unable to make changes or cancellations.

Yes, all of our perfumes are cruelty-free. We do not test our products on animals, and we ensure that our suppliers adhere to the same standards.

To ensure the longevity of your perfume, store it in a cool, dry place away from direct sunlight and extreme temperatures. Avoid storing it in the bathroom, as humidity and heat can affect the fragrance.

Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.

You can contact our customer service team via email at jaivafragrance@gmail.com or by phone at (352) 272-0014. We are available Monday to Friday from 9 AM to 5 PM Eastern Time Zone.

Yes, we offer sample sizes of many of our perfumes. You can purchase these samples directly from our website.

If you have any other questions that are not listed here, please feel free to contact us. We’re here to help!